Privacy policy

PRIVACY POLICY

Information for visitors of the website www.marzialicaffe.com According to EU Regulation 2016/679 ("GDPR")

What types of data do we collect?

When you browse our site, you agree that our company collects some of your data to provide a service or to improve your browsing experience. This page aims to explain which data we collect, why, and how we use it. We process two types of data: 

− Data provided voluntarily by the user 

− Data we collect automatically

Data Provided by the User

When you request information from pages containing forms or contact modules, we ask you to provide certain data necessary to respond to your inquiries or provide specific services. as a result of an email that we subsequently receive from the site itself, with your message. Data we collect include: first name, last name, email address, and phone number. 

For transactions involving the supply of goods, current tax regulations require us to collect additional information, such as: VAT number, tax code, certified email (PEC), or recipient code; this information is necessary for issuing fiscal documents, such as electronic invoice.

Should you be under 16 years of age, you may not provide us with any personal information or register on our site. In any case, we do not assume responsibility for any false statements you may provide; if we become aware of any untruthful statements, we will proceed with the immediate deletion of any personal data acquired.

Data We Collect Automatically

While browsing our website, we collect the following data automatically:

• Technical data: IP address, browser type, technical information about your computer (e.g., screen resolution, operating system, whether it is a PC, smartphone, or tablet), current location data (very approximate) of the device you are using.
• Data collected using cookies or similar technologies: For more information, please refer to the "Cookies" section below.  

                                            

1. How Do We Use the Collected Data?

1.1. To Respond to Your Requests:
We use your data to ensure you have access to our services and their delivery, including a simple response to the request you sent us. These processes are necessary to provide services to users who adhere to them.                                                                                                    The legal basis for this processing is the "fulfillment of contractual obligations" (pre-contractual measures taken at your specific request).

1.2. To Inform You About Our Commercial Activities

We use the data collected, provided you have expressly given your consent, to inform you about promotional activities that might interest you. 

Specifically, we use them to:

• Communicate promotional, commercial, and advertising activities about events, initiatives, or partnerships of our company via email, SMS, or push notifications; 
• Conduct analysis and reporting related to promotional communication systems, such as tracking the number of emails opened, clicks on links within the communication, the type of device used to read the communication and the corresponding operating system, or the list of unsubscribed from the newsletter.

The legal basis used for such processing is "your expressed consent."

1. Is the Provision of Data Mandatory?

The provision of personal data is mandatory only for processing necessary to respond to your requests or to provide you with products and services available on our site. Refusal to provide this data makes it impossible to fulfill your requests.                                                                                   For promotional purposes, the provision of data is optional. Any refusal to give consent for promotional activities does not have negative consequences on the fulfillment of the request but excludes you from receiving additional service.

1. Who Are the Data Controllers?

3.1. Data Controller

The data controller is Marziali Leone Caffè S.r.l., represented by its legal representative pro tempore, with its registered office located at VIA SAN GENNARO, 56 – 00138 ROME, ITALY.

3.2. Contact Information 

Please note that you may at any time contact the Data Controller and send any questions or requests regarding your personal data and respect for your privacy by writing to info@marzialicaffe.it.  

3.3. Parties to Whom Personal Data May Be Communicated

The data collected in the context of providing the service may be communicated to:

• Companies that perform functions closely related and instrumental to the operation – including technical – of company services, such as suppliers providing IT services, companies or consultants providing storage, administrative, payment, and billing services to our company.
• Administrative and judicial authorities by virtue of legal obligations.

Your personal data may be transferred outside the European Union to be processed by some of our service providers. In such cases, we ensure that this transfer occurs in compliance with current legislation and that an adequate level of personal data protection is guaranteed based on an adequacy decision, standard contractual clauses defined by the European Commission, or Binding Corporate Rules.

Under no circumstances do we transfer or "sell" personal data to third parties. 

3.4. Online Order Payments

It is possible to purchase the products and services offered by www.marzialicaffe.com by choosing from the following payment methods: 

• Credit and Prepaid Cards; 
• PayPal.

3.4.1. Credit Cards

We accept credit cards from VISA, MasterCard, and American Express networks. Payments are processed through the Nexi XPay payment gateway. The X-Pay system by Nexi Payments SpA provides a secure, multi-channel platform for E-COMMERCE purchases, enabling easy and secure handling of credit card payments.

The X-Pay platform is PCI DSS (Payment Card Industry Data Security Standard) certified, ensuring the highest level of security. Additionally, all E-COMMERCE solutions are managed with 3D Secure protocols (Verified by Visa, MasterCard SecureCode, and SafeKey by American Express), which provide enhanced protection for online purchases. These protocols need cardholders to authenticate themselves to complete a payment.

When the credit card issuer adheres to the Verified by Visa/MasterCard SecureCode protocols, they assign cardholders (enrolled in the service) personal data (a personal password) that verifies their identity. Cardholders will be asked to provide this data during every purchase made by merchants adhering to these security protocols.

In the final stage of payment, the cardholder registered with the Verified by Visa/MasterCard Secure Code service is redirected to an application of their Issuer to provide the data necessary for their authentication. The result of this authentication is then returned to our e-commerce platform that requested it. The transaction can only be completed if it is successful; otherwise, the buyer must indicate another credit card or payment method to complete the purchase. 

Please note that 3D Secure certified e-commerce merchants (with Payment Type listed in the order detail " 3D-SECURE") are exempt from any liability in case of full disallowance of the transaction, except in certain cases expressly provided for by the international Visa and MasterCard circuits (details are given in the document "Verified by Visa and Mastercard Secure Code - Instructions and rules" published in the area dedicated to Merchants - Security of the Nexi Payments SpA website). 

3.4.2. PayPal

PayPal, a company within the eBay group, provides an online micropayment system via credit cards, acting as an intermediary between the user and the recipient of the payment.                   As a PayPal customer, you are aware that PayPal offers security by ensuring that your card details are not shared with the seller. You enter your card information once when you sign up for their services, and thereafter, you simply log into your account to make any payment. With PayPal, you can pay for your purchases by linking a Visa, Visa Electron, or MasterCard credit card (or rechargeable prepaid card) to your account, or by using your available balance.                                                                                                                                     Registering with PayPal requires only an email address, which is also used to notify you of each transaction made.                                                                                                                    When using PayPal, you can make online purchases for free and without sharing your financial information. The seller receives your payment securely and in real time into their account.

You can find further information https://www.paypal.com/it/webapps/mpp/paypal-safety-and-security.

1. How can you obtain information about the data, modify it, delete it, or get a copy ?                   Any individual using our services can:

• Obtain information from the data controller at any time regarding the existence of their data, its origin, purposes, and methods of processing. It is also possible to request access to personal data and detailed information as per Article 15 of the GDPR.
• Request updates, corrections, additions, deletions, or limitations of the processing of personal data, where conditions under Article 18 of the GDPR apply. This includes transforming data into an anonymous form or blocking data processed unlawfully, including data no longer necessary for the purposes for which it was collected or subsequently processed.
• Object, in whole or in part, for legitimate reasons, to the processing of personal data, including those used for commercial information, direct advertising, market research, or commercial communication purposes.
• Receive your data, provided knowingly and actively or through the use of the service, in a structured, commonly used, and machine-readable format, and  transmit them to another data controller without hindrance

Please remember that for any questions or requests regarding your personal data and privacy compliance, you can write to the dedicated address info@marzialicaffe.com. If necessary, you can file a complaint with the Italian Data Protection Authority, located at Piazza Venezia, 11 – 00186 Rome, or email urp@gpdp.it."

How and for how long will your data be stored?

Personal data will be stored in paper and/or electronic/computerized form for the time necessary to fulfill the purposes outlined in point 1, in compliance with your privacy and current regulations.

For direct marketing purposes, we retain your data for a maximum period as required by applicable regulations (24 months).

In case of exercising the right to be forgotten through a request for explicit deletion of personal data processed by the controller, please note that such data will be stored securely and with limited access only for the purpose of investigating and prosecuting crimes, for a period not exceeding 12 months from the date of the request, after which they will be securely deleted or irreversibly anonymized, except in cases of further processing derived from contracts or obligations regulated by laws and regulations.

We also remind you that, for the same purposes, data related to telematic traffic, excluding communication contents, will be retained for a period not exceeding 6 years from the date of communication, in accordance with Article 24 of Law No. 167/2017, which implemented EU Directive 2017/541 on counter-terrorism.

6 How do we ensure the protection of your data?

Data is collected by the entities listed in point 3, following the guidelines of the relevant regulations, with particular attention to the security measures outlined in the GDPR (Article 32). These measures are applied to data processing through computerized, manual, and automated tools, with methods strictly correlated to the purposes indicated in point 1, ensuring the security and confidentiality of the data.

7 Can the privacy policy change over time?

This privacy policy may be updated over time. If significant changes are made to how the Data Controller uses the data, the changes will be posted on the website or through similar alternative channels.

8 Cookies

According to the opinion issued by the Italian Data Protection Authority "Identification of simplified methods for providing information and obtaining consent for the use of cookies - May 8, 2014" - Doc. Web: 3118884 - Gazzetta Ufficiale

8.1 What are cookies?

This site uses "cookies," which are small files created in your PC's memory during browsing.

There are two main categories of cookies: technical cookies and profiling cookies.  

Technical cookies are necessary for the proper functioning of a website and to enable user navigation. Without them, the user may not view pages correctly or use certain services.

Profiling cookies are used to create user profiles to send specific messages aligned with the preferences expressed by the user during browsing.

Cookies can also be classified as:

• “Session” cookies: These are deleted immediately when the browser is closed.
• “Persistent” cookies: These remain within the browser for a specified period of time. They are used, for example, to recognize the device connecting to a site and facilitate user authentication operations.
• “First-party” cookies: Generated and managed directly by the website operator on which the user is browsing.
• “Third-party” cookies: Generated and managed by entities other than the website operator on which the user is browsing.

8.2 Cookies used on the site 

The following table shows a breakdown of the cookies on the website: www.marzialicaffe.it 

COOKIES	TYPE	PURPOSE	DEADLINE
ASPNET_SessionID	First Party Cookies	Technical	Session
_gat	Third Party Cookies	Statistics	1 minute
_gid	Third Party Cookies	Statistics	1 day
_ga	Third Party Cookies	Statistics	1 year
ORDINE/ORDER	First Party Cookies	Technical	Session
CLIENTE/CLIENT	First Party Cookies	Technical	Session

The Site may contain links to other websites (so-called third-party sites). The company has no access to or control over cookies, web beacons, and other tracking technologies that may be used by third-party sites that the user may access from the Site. The company has no control over the content and materials published by or obtained through third-party sites, nor their methods of processing user data, and disclaims any responsibility for such occurrences.

Users are required to review the privacy policy of third-party sites accessed through the Site and to inform themselves about the applicable conditions for the processing of their personal data. This Privacy Policy applies solely to this site.

8.3 How to disable cookies in web browsers

Google Chrome 

If you allow cookies by default, you can still block them for specific sites.

• Open Chrome on your computer.
• In the top right, click on More > Settings.
• Click on Advanced at the bottom.
• In the "Privacy and security" section, click on Content settings.
• Click on Cookies.
• Next to "Block," "Clear on exit," or "Allow," click on Add.
• Enter the web address.
• To create an exception for an entire domain, enter [.] before the domain name. For example, [.]google.com will match drive.google.com and calendar.google.com.
• You can also enter an IP address or a web address that does not start with http://. Click Add.

Mozilla Firefox

To set Firefox to block cookies from a specific website. Visit the website from which you want to block the ability to set cookies.

1. Right-click anywhere on the page and select "View Page Info."
2. In the Page Info window, select the Permissions panel.
3. Under the "Set Cookies" row, uncheck the box next to "Use Default."
4. Select the option "Block."
5. Close the Page Info window.
6. Remove any cookies that the website has already set in Firefox
7. Click the menu button and choose "Options
8. Select the "Privacy & Security" panel and scroll down to the "History" section
9. select "Use custom settings for history
10. Click on "Show Cookies...". The "Cookies" window will open.
11. In the search field, type the name of the site to display its cookies.
12. Select the cookies you want to remove and click "Remove Selected".
13. Close the "Cookies" window
14. Close the preference page. Your changes will be saved automatically.

Internet Explorer

1. Open Internet Explorer and click on the gear icon located at the top right corner. (If you are using Windows XP with Internet Explorer 8 or other versions, click on the "Tools" menu.)
2. Click on "Internet options" to open the window where you can adjust browser settings.
3. Go to the "Privacy" tab.
4. Click on the "Sites" button to open a small window where you will enter the website address you want to block in the designated text box.
5. After entering the site address, click on "Block". The site will be added to the list below, and all cookies sent by the blocked domain will not be stored.
6. Click "OK" to close the Internet Explorer settings windows.

8.4 How is consent (opt-in) provided for the use of cookies?

Consent for the use of profiling cookies is obtained from the user through the following methods: closing the banner containing the brief information, scrolling the page hosting the banner, or clicking on any of its elements. Consent can be revoked at any time.

All technical cookies do not require consent and are therefore installed automatically upon accessing the site.

8.5 How to revoke consent (opt-out) for the use of cookies?

Cookies can be completely disabled through the browser's specific function available in most browsing programs.

It's important to note that by disabling cookies, some functionalities of the website may not be usable.